Privacy Policy

Our Contact Details

We are the Taunton Health Hub

You can email us at info@tauntonhealthhub.org

The Type of Personal Information We Collect

We currently collect and process the following information via our website

If you have registered your interest in becoming a member or subscribed to our newsletter

If you have requested a Personal Health Review

Your name (first and last)
Your email address
Your telephone number (if provided by you)
Your home address
Your health concern and goals (as entered by you in our form)
Your availability for an appointment (as entered by you in our form)

If you have made a donation

Your name (first and last)
Your email address
Your telephone number (if provided by you)
Your debit or credit card information (as provided by you)
The date and amount of your donation and whether or not it is a recurring donation

How we get the personal information and why we have it

The personal information we process is provided to us directly by you for one of the following reasons:

How we use your personal information

Taunton Health Hub does not disclose, give, sell or transfer any personal information about our website visitors, without prior consent or unless required for law enforcement of statute.

When you visit our website, we won’t collect any information about you, unless you choose to provide us with that information for the purposes described above.

If you do decide to provide us with any information pertaining to yourself through email, application forms, surveys etc, we will only maintain that information as long as is required to respond back to you or to fulfil the stated purpose of the communication.

Stripe.com (who manage our donations) guarantees the security of the credit card provided by donors. We do not store your credit card number. Only stripe.com does so. We only store a Stripe customer ID number. We do not sell or provide your personally identifiable information to any third party, except stripe.com and our web hosting provider, who facilitates transactions and other web services.

How we store your personal information

Your information is securely stored with our service provider on our website. We will never hold your information anywhere else.

We keep your information for as long as you are happy to share it with us. We will then delete your information when you no longer wish to share it with us.

Your Data Protection Rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@tauntonhealthhub.org if you wish to make a request.

How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@tauntonhealthhub.org

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk